Shipping and Returns Policy

SHIPPING

Free Shipping

Free shipping is available for purchases over $75.00.

Order Processing

Orders placed before 11:00 AM CT will usually go out the same day. Orders placed after 11:00 AM CT will go out the following day unless placed on a Friday, in which case your order will go out the following Monday (i.e., the next business day).

If you place your order over the weekend (Friday through Sunday), please allow extra time to process it. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times, such as sales events and the holiday season. 

Shipping Methods

We ship all packages via USPS, UPS, or a combination of both, to optimize shipping times and costs. Processing for USPS and UPS orders occurs Monday through Friday. 

Delivery Times

After processing, you will receive an email confirmation that your order has shipped and tracking information. Orders may take 3-7 business days to arrive.

Due to the high volumes that USPS and UPS receive, please keep in mind that you may not see updates in tracking information for several days. Tracking information may not be updated until your package has reached your local sorting facilities, transit locations, or post office/UPS store.

Sometimes, when a package switches carriers, the new carrier issues a new tracking number. 

To find the most up-to-date tracking information, click [View All Shipping Details] when viewing your tracking.

While both services offer reliable and expedient service, errors and delays may occur. Errors and delays are caused by or as a result of the USPS or UPS and are not the responsibility of Texas Honey Company.

Such setbacks can be resolved by contacting USPS or UPS, depending on your package’s shipping method(s).

USPS® Customer Service

  • Call: 1-800-ASK-USPS® (1-800-275-8777) to file a claim
  • Hours of Operation: Monday – Friday 8 AM – 8:30 PM ET
  • Saturday 8:00 AM – 6:00 PM ET

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

UPS® Customer Service

  • Call: 1-800-PICK-UPS® (1-800-742-5877)
  • Hours of Operation: 24/7

State Laws

All consumers are required to abide by state and local laws. 

Shipping Rates

Purchases under $75.00 are $6.95, over$75.00 ships for free.

If you receive the message, “No shipping rates available for your area, ” it’s because we currently do not ship to the address or location you provided.

We currently do not ship to Idaho, Colorado, California, Washington, or Oregon.

Please get in touch with our Customer Support Team for additional information at                 kayla@texashoneycompany.com.

Backorders

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

Damaged Or Missing Products/Orders

If you receive your order and there is product damage, wrong flavor(s), etc., please take a picture of the products immediately and email them along with a brief description of the problem to kayla@texashoneycompany.com.  We will assist you in resolving the problem.

RETURNS

The purchase of all texashoneycompany.com products is an acceptance of the terms of purchase as well as the refund policy.

By purchasing a product from texashoneycompany.com you are demonstrating a clear understanding that we are selling products that contain CBD (cannabidiol) extracted from hemp oil. Texashoneycompany.com is committed to strict compliance with FDA regulations. These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease. These products have also not been evaluated by the FDA and we make no claims as to any medical or health benefits for products containing CBD. Should you decide to purchase our products, you are purchasing these products understanding the present status of CBD products.

If any issues should arise with one of our products, please email us at kayla@texashoneycompany.com.com and we will gladly speak with you.

If you still wish to return or exchange an unopened product within 7 days of receiving it, please see our Return/Exchange Process below.

Return/Exchange Process:

Texas Honey Company will only accept returns or exchanges on items from purchases made on texashoneycompany.com. We will not accept returns or exchanges from a purchase made in our retail store.

If you wish to return or exchange an unopened product within 7 days of receiving it please:

1) E-mail kayla@texashoneycompany.com stating that you would like to return a product and request the return shipping address.

2) Once you have shipped the product, please send an additional e-mail to kayla@texashoneycompany.com with the tracking number so that we can follow the location of the package.

3) When we receive the package and are able to verify that integrity of the product has not been compromised, we will e-mail you once more to verify the manner in which you would like to proceed.

4) We will either exchange the product or we will issue a refund then send out a confirmation e-mail.

Please note that in the event you would like a refund, it may take 7-10 days for the funds to post into your account.

The customer will be responsible for return shipping costs.

If you have any questions regarding our return policy please email kayla@texashoneycompany.com.